A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted - and thrived - during the COVID-19 pandemic. Publisher: Goodfellow Publishers Limited Author(s): Louise (freelance journalist specializing in sport and travel writing) Hudson Illustration(s): 40 Figures Number of pages: 324 Publication date: 2022 Dimensions: 194 x 252 x 26 Cover type: Hardback