Productivity Press

The Basics of Hoshin Kanri, Paperback/Randy K. Kesterson

The Root Cause Analysis Handbook. A Simplified Approach to Identifying, Correcting, and Reporting Workplace Errors, Paperback/Max Ammerman

The Complete Lean Enterprise: Value Stream Mapping for Office and Services, Paperback/Keyte, Beau

Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience, Hardcover/Charles Kenney