Working with Problem Faculty: A Six-Step Guide for Department Chairs, Hardcover/R. Kent Crookston

Description Working with Problem Faculty When asked to name their number one concern and problem, department leaders overwhelmingly said that it was dealing withdifficult people. Now R. Kent Crookston draws on the wisdom ofseasoned department chairs, the academic literature, and his ownexperience as a department head and dean to shed new light on thisperennial problem. Working with Problem Faculty outlines apractical six-step process that aims at improving an entiredepartment and charts a clear course for dealing with problemfaculty by Clarifying values and expectations Following policy Building trust with colleagues Evaluating yourself and your perceptions Listening Taking appropriate action By following these six steps, department chairs are able tochallenge problem faculty with consideration, confidence, andeffectiveness. "Anyone seeking practical help in dealing with difficult peoplewill appreciate this book. Using relevant examples, Crookstondescribes a six-step process for managing people who might appearto be unmanageable." -- Mary Lou Higgerson , vice president for academicaffairs emeritus, Baldwin Wallace University "Crookston has done his homework. After careful research anddecades of personal experience Dr. Crookston shares a practical, insightful, and crucial handbook for addressing the most formidablechallenge all leaders face. And best of all, he doesn't just adviseon how to act when things go wrong, he gives proactive guidance toensure that things go right." -- Joseph Grenny , New York Times bestsellingcoauthor of Change Anything and Crucial Conversations: Tools for Talking When Stakes are High About the author R. Kent Crookston is the director of the Academic Administrative Support Program at the Brigham Young University Faculty Center. In addition to researching academic administration, he currently researches and teaches effective decision-making.